REFUNDS
Cancellation & Refund Policy
Last updated: 1 November 2026 · Operated by Anitaben Wankhede at orbit-gs0d.onrender.com
1. There is nothing to auto-cancel
Orbit plans are one-time payments for a fixed period — 30 days or 365 days. We do not run automatic renewals, so your card will never be charged again on its own. When a monthly or yearly plan expires you move back to the free plan and can choose whether to buy again.
If you want to stop completely: don't repurchase, and email vankhederamesh909@gmail.com to delete your account and learning data. Deleting an account does not refund an unused period outside the window below.
2. Refund window
| Situation | Refund | How to ask |
|---|---|---|
| You changed your mind within 7 days of paying and the plan is not what you wanted | Full refund, no questions asked | Email vankhederamesh909@gmail.com within 7 days of the payment date |
| Money left your account but the plan did not activate | Full refund, or we activate the plan if you prefer | Email with the Razorpay payment/reference id from your bank SMS or statement |
| A duplicate or accidental charge | Full refund of the extra payment | Email with both payment ids |
| Orbit was unavailable, or we closed your account, for more than 3 consecutive days during your paid period through our fault | Pro-rata refund of the unused days | Email with your account email and the dates affected |
| More than 7 days have passed and the service worked as described | No refund. Digital tutoring is consumed as you use it. | You keep access until the period you paid for ends |
| We shut the service down while your paid period was still running | Refund of the unused value, assessed fairly at that time | Announced in the app with instructions |
3. How to request a refund
- Email vankhederamesh909@gmail.com from the email address registered on your Orbit account.
- Include: the plan you bought, the date, and the Razorpay payment or order id (it is in the payment receipt SMS/email Razorpay sends, and in your bank statement).
- We reply within 48 hours to confirm, and process approved refunds within 5 working days.
Refunds go back only to the original payment method, through Razorpay. UPI, card and net-banking refunds usually reach your account in 5–7 working days; some banks take up to 10. We cannot refund to a different account, in cash, or as credit to another person.
4. What is not refundable
- Requests made more than 7 days after payment, unless the problem is ours as listed above.
- Not liking the AI's teaching style after you have used it — tell us instead, and within 7 days we will refund.
- Free-plan daily limits running out; those are free and reset every day.
- Payments made by a third party on your behalf without your own account.
5. Disputed and fraudulent payments
If you see a charge from Orbit you do not recognise, email vankhederamesh909@gmail.com immediately and we will investigate before any bank dispute. Repeated chargebacks raised while the service was delivered as described may lead to the account being closed. If a payment on your account was made without your authorisation, tell us and your bank at the same time; we will cooperate with the bank's investigation.
6. Grievance redressal
Under the Consumer Protection (E-Commerce) Rules, 2020 you can escalate any unresolved complaint. Write to vankhederamesh909@gmail.com with your order id and what happened. We acknowledge within 48 hours and aim to resolve within 15 days. If we cannot resolve it with you, you may approach your local consumer forum; nothing in this policy limits your statutory consumer rights.
7. Changes to this policy
Refund requests are judged against the version of this page in force on the date you paid. The current version is always at orbit-gs0d.onrender.com/refund-policy.